Lottery and Raffles Terms and Conditions

This Raffle is open to residents of mainland Great Britain (this excludes Northern Ireland, Isle of Man and Channel Islands).

Employees of the Charity and CFP are ineligible to enter the Raffle.

No tickets can be sold to, on behalf of, or for a person under the age of 16 years. If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 16 they will be refunded, exempt from the Raffle and will forfeit their prize, if any.

Those persons who satisfy the terms and conditions are considered an Eligible Participant.

Eligible Participants may purchase more than one entry for each quarterly draw and can enter up to 600 entries into each draw (but pay for a maximum of 300 entries in any one sale).

The Charity operates a bonus scheme whereby the Charity will purchase additional entries into the draw on behalf of Eligible Participants. Additional entries are applied to each Eligible Participant as follows:

Payment for Raffle tickets can be made by debit/credit card, Direct Debit or cheque. Full payment for each ticket must be received in cleared funds before the ticket can be entered into the draw. Only tickets for which full payment has been received are eligible to win a prize. All Raffle entry sales are final and no refunds shall be made at any time. All participants acknowledge that their payment of £1 per entry to the Raffle does not guarantee that they will win any prize.

Payment in advance is required.

The Charity is not responsible for any delays in bank payments.

No liability is accepted for loss, theft or delayed receipt of any payment or communication sent by post. The Charity and CFP accepts no responsibility for any technical failure or event which may cause the competition to be disrupted or corrupted.

Raffle number(s) will be confirmed by email or post within 21 days. No ticket will be supplied. Monies raised by this Raffle will support the general work of the Charity.

All draws are conducted at the premises of CFP and witnessed by individuals who ensure the draw meets its legal obligations.

Draws are conducted at random using a random number generator. Draw results and winners are published on the Charity website and winner’s information is also available on request.

Game rules and terms and conditions are published online. A copy of the rules and terms and conditions is also available on request.

The Charity has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes.

The date of the next Raffle draw will be advertised on the website and included in correspondence. The draw will be conducted by a random number generator. In the event of a draw day falling on a public holiday or in cases of severe technical disruption, the draw will take place on the next working day.

The winning numbers and prizes will be published on the Charity website and will be available from the Weekly Raffle helpline (01628 201284).

The result of the Raffle draw is final. No correspondence will be entered into.

There are no alternatives to any prize and no interest will be payable. Prize money will be paid by cheque to the winners within 14 working days of the draw.

Any prize cheques which remain uncashed 6 months after its date of issue will be considered a donation to the Charity.

The winners of the Raffle prizes will be notified by post. Participants can call the Weekly Raffle helpline or access the Charity website to find out if they have won.

By accepting a prize, the winner agrees to take part in all promotional activity requested by the Charity and the Charity reserves the right to use the name and location of the winner, and their photograph, in any publicity.

All participants are solely responsible for providing and (where necessary) updating the Charity with their accurate and up-to-date contact details and the Charity will be in no way liable for any failure or inability to contact any participant due to any errors, omissions or inaccuracies in the contact details that the participant has provided.

The Charity and CFP may (without giving any reason or notice) decline to accept an application, cancel an existing subscription or terminate or suspend the Raffle scheme or amend these terms and conditions. The Charity and CFP’s decisions made pursuant to the rules shall, once made, be final and binding.

The Charity is committed to protecting the privacy of all participants. Personal information that is collected from participants is used lawfully in accordance with the General Data Protection Regulations 2018 (GDPR). Please refer to our Privacy Policy for specific privacy terms and conditions. Each participant should print and retain a copy of these Terms and Conditions for their reference.

The following procedures are in place to prevent play by vulnerable people from participating in the weekly Raffle:

Our Self-Exclusion and Do Not Contact policies form part of our full policies and procedures which will be available to all participants and not just problem gamblers via the website.

The Charity and CFP will cease any promotional activities if notice is received from an authorised representative of a vulnerable person and suppress their details in all databases.

Where Raffle tickets are being sold in retail, on a private site or door to door, a Do Not Contact register for those considered incapable of making an informed decision about purchasing a ticket will be maintained.

Participants are encouraged to gamble sensibly. Please read our Responsible Gambling Policy or visit the BeGambleAware website for more information on Problem Gambling. If you have a problem with gambling or someone you know needs help or advice please visit this website or phone 0808 8020133.

The Charity is a member of the Lotteries Council and/or contributes to the Responsible Gambling Trust which is committed to minimising the level of problem gambling and gambling-related harm. The Charity has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:

The BeGambleAware website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.

Information is displayed on our website encouraging people to gamble responsibly and recognise the signs of problem gambling. We also include the BeGambleAware helpline and website details for people to refer to should they need further help.

Participants can request a self-exclusion from our database for further addressed Raffle mailings (see Self-Exclusion section below).

Any complaints regarding our Raffle can be made by contacting our dedicated supporter team at:

The Heart Research Institute (UK)
Bankside 300,
Peachman Way,
Broadland Business Park,
Norwich 2042NR7 0LB

... or by calling 01628 201284.

We will respond to initial complaints and queries within 2 days of receipt of the complaint. If the complaint is not satisfactorily resolved, the matter will be escalated appropriately in accordance with our Complaints Handling Policy.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers:

The player will be provided with IBAS referral details.

The outcome of IBAS intervention will be reported to the Gambling Commission.

The decision made by IBAS will be final and binding.

The Charity will only conduct its lotteries with a registered External Raffle Manager as specified above. This External Raffle Manager must by law:

• Keep a record of all tickets that have been distributed;
• Provide information for any police checks of a Raffle Ticket seller that may be carried out ensuring they are able to provide address details and details of any monies sent in for tickets received;
• Operate from a secure premises with fire safes in situ, and contractors such as Securicor;
• Process all entries and handle all monies received for a Raffle. All monies are paid directly to the Charity Raffle bank account.

The Charity has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes.

The following procedures are in place to prevent under-age persons from participating in lotteries:

• CFP will ensure that the design, appearance and play styles of Raffle does not have particular appeal to young people;
• On all data lists used for the promotion of lotteries all persons under the age of 16 will be excluded;
• Within the Terms and Conditions of play which can be accessed by the player it clearly states that any person who falsifies their age will automatically forfeit the right to a prize, thus discouraging participation;
• Any player who is found to be less than 16 years of age will have any monies paid in relation to the Raffle returned to them.

For individuals who have paid online or over the telephone with a debit card, a search may be undertaken with a third party for the purpose of verifying that they are aged 16 or over.

Customers can request self-exclusion from the Charity Lotteries if they have a gambling problem. Their details will be held on a log within 48 hours of receiving a self-exclusion notice and they will be refused entry and excluded from all Raffle promotional marketing for a minimum period of 6 months and up to 5 years.

Customers can decide to enter into a self-exclusion agreement immediately or if they wish to consider the self-exclusion further, the customer may return at a later date to enter into self-exclusion.

The Charity will not market the Raffle to anyone on their self-exclusion log for a period of 7 years after the end of the self-exclusion period unless the customer takes positive action to gamble again within this 7 year period.

If an individual wishes to extend their self-exclusion period, they may do so by contacting the Charity direct.

Where a customer makes a positive request to begin gambling again during the 7-year period following the end of their initial self-exclusion, the customer will be given a 24-hour cooling off period before any promotion of the Raffle or entry into the Raffle is made accessible to them. Contact must be made via phone or in person.

Participants can ask to be excluded by contacting the helpline number 01603 216195.